Responsible Gaming

Gambling always involves the risk of financial loss. Treat betting as paid entertainment, not a way to make money. Plan your play and protect your budget.

On 1win, you can use player protection tools to manage your activity.

• Set a betting budget before you start and stick to it.
• Choose limits for deposits, losses, wagers, and session time.
• Turn on reality checks to review time and spend.
• Take regular breaks to reset your focus.
• Never chase losses; stop when the limit is reached.
• Use only funds you can afford to lose; avoid loans or credit for gambling.
• Track your activity in your account history and adjust limits if needed.
• Keep balance in life: work, family, rest, and play.
• You must be 18 or older to gamble. Protect minors using device parental controls.

Warning signs can build up over time and affect your money, time, and relationships. Act early if you notice any of the indicators below.

• Spending more than you can afford on gambling.
• Chasing losses after a bad session.
• Hiding or lying about your play.
• Thinking about betting most of the day.
• Feeling restless or irritable when you try to stop.
• Missing work, school, or family duties.
• Gambling to escape stress, sadness, or anxiety.
• Borrowing money or selling items to fund play.
• Repeated failed attempts to cut down or quit.
• Risking relationships, jobs, or studies due to gambling.

Gambling addiction is a serious condition that needs attention and support.

Change is possible through small, consistent steps. Use practical measures to regain control and reduce harm.

• In your 1win account, set daily, weekly, and monthly limits before you play.
• Activate reality checks and spending summaries to monitor your behavior.
• Schedule time-outs between sessions and stick to a cooling-off plan.
• Request self-exclusion for a defined period if control is difficult.
• Remove saved payment methods and reduce access to funds for betting.
• Keep a written budget and separate gambling money from living costs.
• Avoid alcohol or substances when playing.
• Plan alternative activities and coping tools for stress and boredom.
• Ask a trusted person to help you stay accountable.
• Contact 1win Support to apply stronger restrictions or to discuss resources.

Independent support can make a difference. Use these services for information, counseling, or live chat.

• Gambling Therapy (global online help)
• Gamblers Anonymous online meetings
• Somali Red Crescent Society, mental health and psychosocial support
• World Health Organization, Somalia country office, mental health information
• Federal Ministry of Health, Somalia, health services and contacts

Note: These services are independent. They do not share your data with 1win.

If you are concerned about your gambling, contact support for confidential help. Requests for limits, time-outs, or self-exclusion are handled promptly.

• Live chat in your account, available 24/7.
• Support form in the Help Center of your profile.
• In-app support ticket for responsible gaming requests.
• Request account restrictions, cooling-off, or self-exclusion through Support.
• Guidance on tools and useful tips for safer play.

1win Support can explain policies, tools, and the steps to protect your account.